Privacy Policy – Transcontinental Hotel
Last Updated: April
2026

In this Privacy Policy, "we", "us" or "our" refers to Transcontinental Hotel and its related entities, operators and affiliates.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).

1. What is Personal Information

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, contact details, and other information you
provide to us.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • name
  • email address
  • phone number and contact details
  • date of birth
  • booking and transaction details
  • photographs and video footage (including CCTV)
  • identification details if ID is provided (e.g. for age verification)
  • any information you provide when making enquiries, bookings, or attending our venue

We generally do not collect sensitive information unless required or provided voluntarily.

3. How We Collect Your Information

We may collect personal information when you:

  • make a booking or reservation
  • visit our venue
  • provide identification for entry
  • contact us via phone, email, or website
  • participate in promotions or events
  • interact with our website or social media

We may also collect information from third parties such as booking platforms or service providers.

4. Why We Collect and Use Your Information

We may collect, hold, use and disclose your personal information for purposes including:

  • providing our services and managing bookings
  • verifying your identity and age
  • communicating with you
  • improving our services and customer experience
  • marketing and promotional activities (where permitted)
  • ensuring venue safety and security
  • complying with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

  • employees and contractors
  • service providers (e.g. booking systems, payment processors)
  • event partners or promoters
  • professional advisers
  • government authorities, regulators or law enforcement where required by law

6. Overseas Disclosure

Some of our service providers may store or process data overseas. We take reasonable steps to
ensure your information is handled securely.

7. Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no system is completely secure and we cannot guarantee absolute security.

8. Cookies and Website Use

Our website may use cookies and similar technologies to:

  • improve user experience
  • analyse website traffic
  • support marketing and advertising

You can adjust your browser settings to disable cookies.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

We may require verification of your identity before processing requests.

10. Complaints

If you believe we have breached privacy laws, you may contact us using the details below. We will respond within a reasonable timeframe.

You may also contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

12. Contact

Transcontinental Hotel
482 George Street
Brisbane QLD 4000,
Australia

Phone: (07) 3236 1366
Email: events@transhotel.net.au
Website: www.transhotel.net.au