Privacy Policy

Conias Hotels Pty Ltd

Last updated: March 2026

This Privacy Policy explains how Conias Hotels Pty Ltd collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to the websites and services operated by Conias Hotels Pty Ltd including:

  • Transcontinental Hotel
  • Embassy Hotel
  • Transcontinental Hotel Weddings
  • Embassy Cellars Bottle Shop

Throughout this policy, “we”, “our”, or “us” refers to Conias Hotels Pty Ltd and the venues listed above.

1. Personal Information We Collect

We may collect personal information when you interact with our venues or websites. This may include:

  • Name
  • Email address
  • Phone number
  • Booking or event enquiry details
  • Payment details (processed securely through third‑party providers)
  • Loyalty or promotional participation details
  • Any other information you voluntarily provide through contact forms or event enquiries.

2. How We Collect Personal Information

We collect personal information in several ways including when you:

  • Submit an online enquiry
  • Make a table or event booking
  • Sign up to our mailing list
  • Contact us via our website or social media
  • Participate in promotions or competitions
  • Interact with our gaming or membership services where applicable.

3. Why We Collect Personal Information

We collect personal information in order to:

  • Respond to enquiries and booking requests
  • Manage event bookings and functions
  • Send marketing communications where consent has been provided
  • Improve our websites and services
  • Comply with legal and regulatory obligations
  • Manage gaming services and responsible gambling obligations where applicable.

4. Email Marketing and Promotions

If you subscribe to our mailing list, we may send you updates relating to events, promotions, venue news and special offers.

All marketing emails include an option to unsubscribe. You may opt out of marketing communications at any time.

5. Website Analytics and Tracking

Our websites may use analytics tools such as Google Analytics and advertising platforms such as Meta (Facebook/Instagram) to understand how visitors interact with our websites.

These tools may collect anonymous usage data including:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on the website

This information helps us improve website performance and user experience.

6. Cookies

Our websites may use cookies to improve functionality and user experience.
Cookies allow us to recognise returning visitors and analyse website usage.

You can disable cookies through your browser settings if you prefer not to allow them.

7. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored securely in electronic systems, booking platforms or marketing platforms used by our business.

8. Sharing Personal Information

We do not sell personal information.

Personal information may be shared with trusted third‑party service providers who assist us with operating our venues and websites, such as:

  • Website hosting providers
  • Email marketing platforms
  • Booking systems
  • Payment processing services

These providers are required to handle information securely and only for the purpose of providing services to us.

9. Gaming and Responsible Gambling

Gaming services may be available at the Transcontinental Hotel and Embassy Hotel.

Any information collected through gaming services or membership systems will be handled in accordance with Queensland regulatory requirements and responsible gambling practices.

10. Accessing or Updating Your Personal Information

You may request access to personal information we hold about you or request corrections if the information is inaccurate.

To make a request please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Conias Hotels Pty Ltd
Transcontinental Hotel
482 George Street
Brisbane QLD 4000

Phone: 07 3236 1366
Email: events@transhotel.net.au