Terms of Use – Trans Continental Hotel
(Last Updated: April 2026)

1. About Us

In these Terms, “we”, “us” or “our” refers to Trans Continental Hotel and its related entities, operators, and affiliates. We operate hospitality venues including bars, restaurants, gaming areas, and event spaces in Australia.

2. Acceptance of Terms

By entering our venues, making a booking, using our website, or otherwise engaging with our Services, you agree to comply with these Terms and all applicable laws and regulations.

If you do not agree, you must not use our Services.

3. Venue Entry Conditions

3.1 General Entry

  • Entry is subject to our discretion, capacity limits, and licensing requirements.
  • You must comply with all venue rules, signage, and staff directions.
  • We reserve the right to refuse entry or remove any person at any time.

3.2 Age Restrictions

  • You must be at least 18 years old to enter licensed or gaming areas.
  • Valid photo identification may be required at any time.

3.3 Acceptable Behaviour

You must not:

  • Engage in violent, abusive, or disruptive behaviour
  • Be intoxicated or under the influence of illegal substances
  • Damage property or endanger others
  • Engage in illegal activity

Failure to comply may result in removal, banning, or referral to authorities.

4. Bookings and Reservations

4.1 General

  • All bookings are subject to availability and confirmation.
  • We may impose minimum spend, deposits, or cancellation conditions.

4.2 Cancellations

  • Cancellation terms vary depending on the booking type.
  • Deposits may be non-refundable unless stated otherwise.

4.3 Events

  • Additional terms may apply for functions or private events.
  • You are responsible for your guests’ behaviour.

5. Payments

  • All prices are in Australian dollars unless stated otherwise.
  • We accept approved payment methods only.
  • Surcharges may apply (e.g., public holidays, card fees).
  • You agree to pay all charges incurred under your booking or use.

6. Gaming Areas

  • Entry to gaming areas is restricted to persons aged 18+ only.
  • We comply with all responsible gambling laws and obligations.
  • Self-exclusion programs and monitoring systems may be in place.
  • We reserve the right to restrict or deny access to gaming services.

7. ID Scanning and Security

  • ID scanning may be used to verify age and manage venue safety.
  • CCTV and surveillance systems operate within our venues.
  • You consent to being recorded while on the premises.
  • Data is handled in accordance with applicable privacy laws.

8. Website Use

8.1 Permitted Use

You may use our website for lawful purposes only.

You must not:

  • Interfere with website functionality
  • Attempt unauthorised access
  • Use automated tools to scrape or extract data

8.2 Content

  • All website content is owned or licensed by us.
  • You must not reproduce or distribute content without permission.

9. Promotions and Competitions

  • Promotions are subject to specific terms and conditions.
  • We may modify or withdraw promotions at any time.
  • Participation must comply with applicable laws.

10. Liability

10.1 To the extent permitted by law:

  • We are not liable for loss, damage, or injury arising from your use of our Services.
  • You enter our venues at your own risk.

10.2 Consumer Guarantees

Nothing in these Terms excludes rights under the Competition and Consumer Act 2010 (Cth) or other applicable laws.

11. Property and Personal Belongings

  • You are responsible for your personal belongings.
  • We are not liable for loss, theft, or damage.

12. Third Party Services

  • We may use third-party providers (e.g., booking platforms, payment processors).
  • We are not responsible for their services or policies.

13. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.
  • By using our Services, you consent to the collection and use of your information as described in that policy.

14. Bans and Exclusions

  • We may ban individuals from our venues at our discretion.
  • Bans may be shared with relevant authorities or other venues where permitted by law.

15. Changes to These Terms

  • We may update these Terms at any time.
  • Updated Terms take effect upon publication.
  • Continued use of our Services constitutes acceptance of changes.

16. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of that state.

17. Contact

Transcontinental Hotel
482 George Street
Brisbane QLD 4000, Australia

Phone: (07) 3236 1366
Events & Functions: 0430 815 124
Email: events@transhotel.net.au
Website: www.transhotel.net.au